Live Support

Yes, completely. All support channels — live chat, email, and phone — are 100% free for all users. There is no premium support tier, no paid plans, and no hidden fees. Mic Test is and always will be entirely free.

To help us resolve your issue as quickly as possible, please include: (1) your browser name and version, (2) your operating system (Windows, macOS, Linux, iOS, Android), (3) your microphone model or type (built-in, USB, Bluetooth, XLR), (4) a description of the issue — what you expected vs. what happened, and (5) any error messages or screenshots if available. The more detail you provide, the faster we can help.

First, check that you have allowed microphone permission in your browser — click the lock icon in the address bar and set microphone to "Allow." Next, confirm your microphone is set as the default input device in your OS sound settings. Make sure no other application (Zoom, Teams, Discord) is holding exclusive access. Try a fresh tab in Chrome or Edge. If the issue persists, contact our live chat support and we will walk you through the diagnosis step by step.

No. Our audio tools process all microphone data entirely within your browser — nothing is ever transmitted to our servers. When you contact support by email or phone, we only retain the information you explicitly share in your message. We do not record phone calls without consent and do not access any audio from your device.

Our primary support language is English. While our team has some capability in other languages, we cannot guarantee a response in a language other than English. For the fastest and most accurate assistance, we recommend submitting your support request in English. You are welcome to use a translation tool if needed — we will understand.

We love hearing from our users! Email us at info@mictestpro.com with the subject line "Bug Report" or "Feature Request." For bugs, include your browser, OS, and steps to reproduce the issue. For feature requests, describe the tool or improvement you would like to see. We read every message and your feedback directly shapes our roadmap.

If your issue is not resolved in the first response, our team will escalate it to a senior technical agent. You can reply to any support email to continue the conversation — your case stays open until it is resolved to your satisfaction. We are committed to a 98.5% satisfaction rate and take unresolved issues very seriously.